Automate, orchestrate, and resolve high-volume customer and citizen interactions through AI-powered conversational voice agents integrated with enterprise workflows.
AI voice agents, powered by GenE, are designed to enhance the performance, responsiveness, and efficiency of contact centers handling high call volumes. GenE acts as the core orchestration engine, enabling contextual voice interactions, intelligent data handling, and workflow integration.
The solution is ideal for government helplines, emergency services, citizen-facing departments, and enterprise support lines dealing with public or customer interactions.
GenE uses LLM-powered speech AI to understand caller intent, urgency, sentiment, and language in real time, enabling natural, human-like conversations across multilingual environments.
Queries are intelligently classified and routed to the right department, workflow, or live agent based on urgency, complexity, and predefined governance rules. Missed or abandoned calls trigger automated follow-ups.
Caller information, such as name, location, issue type, and service category, is captured and logged directly into CRMs, case management systems, or public portals through GenE’s integration hub.
Acts as a real-time assistant for NOC teams, providing contextual resolution steps grounded in product manuals, SOPs, and past fixes. Reduces diagnostic time and eliminates repetitive troubleshooting cycles.
Deliver conversational, multilingual voice experiences powered by LLMs that move beyond static menu-based IVRs.
Classify queries in real time, identify escalation triggers, and prioritize high-risk or emergency interactions automatically.
Sync call data, case logs, and resolution history with 400+ enterprise connectors, including telephony, CRM, and ticketing systems.
Trigger follow-ups, reminders, confirmations, and service updates via voice, SMS, or WhatsApp to reduce missed interactions.
Convert calls into structured transcripts for archiving, compliance audits, analytics, and knowledge training.
Detect frustration, urgency, or dissatisfaction in real time to enable proactive escalation and improved CX outcomes.
Leverage internal SOPs, manuals, and documents using GenE’s Private GPT module for accurate, context-aware responses.
Monitor call volumes, resolution times, service categories, language distribution, and escalation trends with exportable reports.
Maintain complete traceability of interactions, ensuring transparency, compliance adherence, and enterprise-grade control.
Minimize dropped calls, increase automation coverage, and ensure structured, compliant engagement across channels.
Resolve up to 80–90% of repetitive queries instantly, decreasing wait times and improving first-contact resolution.
Deliver natural, conversational voice support around the clock without service fatigue or inconsistency.
Expand support capacity effortlessly while avoiding linear headcount growth and operational complexity.
Integrate documents, SOPs, and system data through GenE’s Private GPT module to deliver accurate, context-aware responses.
Grievance redressal, healthcare assistance, civic services, and emergency response lines requiring multilingual, 24x7 voice automation with structured case tracking.
Banking and financial service environments handling complaints, policy queries, balance checks, and customer servicing at scale with SLA-driven routing.
High-volume activation support, service requests, billing inquiries, and network-related complaints managed through automated voice resolution and escalation workflows.
Get answers to the most common questions with DT Skill
Yes. GenE Voice supports multilingual speech recognition and response handling, enabling regional language conversations across diverse user bases.
No. It automates repetitive and high-volume queries while intelligently escalating complex cases to human agents when required.
Yes. GenE Voice integrates with 400+ enterprise systems, including cloud telephony, CRM, ticketing, and case management platforms.
By resolving common queries instantly, reducing hold times, and triggering automated follow-ups for missed calls or dropped interactions.
Yes. The platform supports secure integrations, structured logging, audit trails, and compliance-aligned workflows for public sector and regulated industries.
Yes. You can upload SOPs, manuals, policies, and service documents, enabling domain-aware conversational responses through GenE’s Private GPT module.
Resolve repetitive queries instantly, escalate intelligently, and capture every interaction with full traceability and control.
See GenE AI Voice Agents in Action